Universal Relocation Services & Management (“URSM”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, corporate partners, expatriates, and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our relocation, housing, tenancy management, car rental coordination, and other support services related to moving to India.
1. Scope of Policy
- Individual expatriate clients
- Family members of relocating employees
- Corporate HR representatives
- Website visitors and service users
- Landlords, property partners, and service vendors
2. Information We Collect
A. Personal Information
- Full name, nationality, date of birth
- Passport details, visa information
- Contact details (phone, email, address)
- Emergency contact information
B. Employment Information
- Employer name
- Job title/designation
- Work location in India
- Assignment duration
C. Family Information
- Spouse details
- Children’s names and ages
- Schooling requirements
D. Housing & Lifestyle Information
- Accommodation preferences
- Budget range
- Lease details
- Utility requirements
- Tenancy documentation
E. Financial Information (when required)
- Rental payment details
- Security deposit documentation
- Billing information
F. Vehicle & Transport Information
- Driving license details (if required for car rental support)
- Travel schedules
G. Technical Data
- Website usage data (IP address, browser type, device information)
- Cookies and analytics data
3. How We Use Your Information
- Managing relocation and settling-in services
- Securing housing, serviced apartments, or leases
- Coordinating tenancy management
- Arranging car rental and transportation support
- Assisting with school searches
- Managing utility and service setup
- Communicating with landlords and vendors
- Compliance with Indian legal and regulatory requirements
- Customer support and service improvement
We do not sell personal data to third parties.
4. Legal Basis for Processing
- Client consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests (service delivery, fraud prevention, communication)
5. Information Sharing
- Property owners and landlords
- Car rental providers
- Schools and educational institutions (with consent)
- Utility service providers
- Legal, immigration, or documentation partners
- Corporate employers (where part of service agreement)
- Government authorities when legally required
All partners are expected to maintain confidentiality and data protection standards.
6. International Data Transfers
As we serve expatriates and multinational companies, data may be transferred across countries. We ensure reasonable safeguards are in place to protect your data in line with applicable data protection laws.
7. Data Retention
- During the relocation assignment
- For legal, taxation, and contractual requirements
- For recordkeeping and dispute resolution
After this, data is securely deleted or anonymized.
8. Data Security
- Secure data storage
- Restricted access controls
- Confidentiality agreements with staff and partners
- Secure document handling
However, no system is completely secure, and we encourage clients to share information through authorized channels only.
9. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where legally permissible)
- Withdraw consent
- Object to certain processing
- Request data portability
Requests can be made via the contact details below.
10. Cookies & Website Tracking
- Improve user experience
- Analyze website traffic
- Enhance security
You can control cookie settings through your browser.
11. Children’s Data
We collect children’s information only when necessary for schooling and relocation support, and always in connection with parental or employer-provided details.
12. Third-Party Links
Our website or communications may include links to third-party sites. We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available upon request or on our website.
14. Contact Us
Universal Relocation Services & Management
Email: info@ursm.in
Phone: 9999379968
Office Address: BPTP Centra One Sec 61, Golf Course Ext Road, Gurugram